NOC Technician Job Role and Responsibilities
If a company has an Internet problem, you can contact the Network Operations Center (NOC) where the NOC team can help diagnose and solve the problem. The NOC specialist is responsible for the preventive maintenance of various network applications.
These specialists specialize in computer knowledge, troubleshooting and daily troubleshooting.
Duties and responsibilities of NOC employees:
NOC Technician work in many teams. Specific tasks and responsibilities may vary, but the work involves many important tasks, including:
Solve network problems:
The NOC team is responsible for monitoring the infrastructure of the network to ensure the adequacy of pilots, firefighters, firefighters and communications. They help customers solve network problems, diagnose network and server problems, and then correct the problem. They also answer customers’ questions about web design & services.
Provides maintenance restrictions for network equipment:
The NOC specialist is responsible for managing the various online applications. They teach and replace changes for pilots, configure new servers, test and develop software and software updates to make sure the network is working properly due to bugs / latency.
NOC experts send information about network problems to network operators and ensure they find customers on network equipment. They continue to deal with technical issues, assisting mobile operators, and reviewing improvements made to each customer.
Record call results in this project:
NOC experts record all calls and handwritten notes during each call. They follow up on decisions, inform customers about ongoing issues, and use a ticket system to improve information and progress of all calls.
Engineering Management at NOC:
A positive outlook and immediate response is a good characteristic for all those who work at NOC. Of course, NOC engineers need special configuration to operate, such as:
• Company knowledge, design, infrastructure planning, and business impact of events and brands
• Expert in management tools, ITSM tools, backup and DR devices
• Knowledge of topics and business processes
• Know what happened, its diagnostic tools and methods
• Research skills
• Communication skills
This task takes precedence over rapid detection and event analysis, which is necessary to analyze events quickly and make decisions. In other words, NOC engineers need to be trained full-time to support efficient services, especially when working in the required work environment.
The European Electronic Qualifications Framework defines the areas of knowledge required by all employers and these standards apply to NOC engineers, including:
• How to determine what IT services are required
• Good work practices and standards for the provision of information technology services
• Check the performance of the service
• Curriculum vitae and error diagnosis
• Good working practices and standards for database management
• Web, cloud and mobile technology
NOC technical education:
Some employers are looking for work as a NOC employee with a small certificate or related field, although larger companies may require a degree in information technology, network engineering or information technology. Research in these areas provides education with an emphasis on regional and wireless networks, networks, databases, software development, and telecommunications and data communications. These professionals need further training as they continue to develop new technologies. Professional certification, such as Cisco Certified Network Professional (CCNP) or CompTIA Network +, is not usually required, but can help you boot or upgrade your system.
What is happening within the NOC?
Organizers create NOCs for their website and database. Some, especially for small IT teams, simple online environments or frequent IT / services, can provide NOC results from others. Other NOC companies are external organizations specializing in surveillance services, network services, special cloud services and network services.
Exterior or interior, NOC members for all or part of the event:
• Network monitoring and updates
• Communication management
• Firewall management
• Success and good report
• Software installation, troubleshooting repairs
• Quality control and responsibility
• Modification of equipment and systems
• Check the patch
• Action against interference
• Answer the case
• The database is protected
• Email management
NOC employees are also responsible for breaking the law, abusing or correcting people who are interested in doing business or have difficulty describing their work or following the law.
Salary and expectations of NOC staff:
According to BLS, NOC employees earn more than $ 62,000 annually. Ten percent of recipients earn almost $ 37,000, while the highest paid NOC employees earn about $ 105,000 annually.
NOC employees working in the communications industry are among the highest paid and receive a monthly salary of $ 72,000. Data processing professionals get the same, but NOC professionals involved in developing the company’s computer systems can earn more than $ 68,400. For more than $ 92,000, NOC employees working in Columbia receive an annual salary in the United States, followed by Massachusetts (over $ 81,500) and New Jersey ($ 81,000).
According to the BLS, NOC analysts can expect 8% growth by 2026. Continuing growth in solid infrastructure could contribute to the expected growth in the next decade.